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Return Management Authorization (RMA)

Quick Overview

RMA extension provides the good standards of customer service.

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    RMA extension provides the good standards of customer service. It is a dynamic method of controlling the return or exchange of items sold to customers, securing visibility, and tracking of the items until the transaction is concluded.

Silent Features :

  • You can easily set up terms and conditions for RMA requests and show them to customers in My Account area.

  • Clients will not be able to create a request without accepting the RMA policy.

  • There are two request types: - replacement and refund. But if you need more, you can easily create them as well as new statuses and reasons in the backend.

  • With the print labels and unique tracking codes, you get protection against fake returns and can easily follow not only RMA requests but products returned as well.

  • You can allow guests to make an RMA request.

  • If your customers bought bundle products per order, they can select which components they want to return.

  • By using this extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.

  • You can also specify the store view for each request type and status.

  • Understandable frontend interface (customers can select the required order and products, choose the request type, specify the package condition, attach a file, add comments, and agree with RMA policy).

  • Ability to create RMA requests for orders in one click from the backend.

  • This extension retains an unlimited history of all RMA requests. You can export all requests to CSV and have the data at your disposal anytime.

  • This extension allows defining who will receive RMA notifications i.e., the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.

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  1. Excellent Module review by Rick on 7/2/2015

    Its a perfect module to manage product returns in flexible manner.

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