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HelpDesk

Quick Overview

Easy to create / manage departments (Multiple departments supported).Allow customer/staff to set priority (Normal / High / Urgent). It was very easy to manage and support through emails. Efficient tracking.


Availability: In stock

$49.00

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$49.00

Questions and Answers

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2 Item(s)

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Q: Hi.. Can i create multiple departments and assign tokens to particular departments?

Posted On: 1/10/2014 By: taapthi

A: Yes u can create multiple departments and assign tokens to that particular department.
Q: Can guest users submit tickets in HelpDesk?

Posted On: 1/6/2014 By: teresa

A: No,It will support for registered users.If you are submitting tickets for the first time ,username and password will be sent to your mail.

Details

    Easy to create / manage departments (Multiple departments supported).Allow customer/staff to set priority (Normal / High / Urgent). It was very easy to manage and support through emails. Efficient tracking.

Silent Features :

  • User Friendly Extension.

  • Easy to Install.

  • Track the history of tickets.

  • Respond ticket conveniently.

  • Set priority.

  • Email will be sent automatically when ticket is created/closed.

  • Choose email template from the five available templates.

  • Multiple Departments can be created.

  • Track ticket status in customer account.

  • View statistics by departments.

  • View entire thread of a ticket.

  • Track all tickets on the backend.


Documentation:

ReadMe: User Guide


Live Demo

Back-end: http://www.helpdesk.mkreddy.com/index.php/admin

UserName:helpdeskdemo

Password:helpdeskdemo123


HelpDesk

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  1. Nice support review by henry on 1/8/2014
    Quality
    Price
    Value

    Excellent extension! It works like a charm!
    Reliable and fast support. Thanks a lot!

  2. Best Extension review by nancy on 1/5/2014
    Quality
    Price
    Value

    Best Extension ,very simple to use, and easy to integrate!

  3. Great Work review by albert on 1/2/2014
    Quality
    Price
    Value

    Great Product...Saves a lot of time.This module has allowed us to give great support to our customers. Installed perfectly, and excellent support.

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